PAYMENT FOR PURCHASES

We do not accept checks over the Internet. 
We accept MasterCard, Discover and VISA at this time.

SHIPPING

We ship Federal Express for all internet orders. 
Shipping to destinations outside of the United States is not available.
All costs are listed FOB Spearfish, SD. 
Credit or replacements will be issued for damaged or missing goods reported within twenty-four (24) hours of receiving delivery. 
Federal Express reserves the right to inspect damaged goods prior to issuing a claim or adjustment; please hold damaged good until otherwise notified.

Please expect an increase in order-to-shipping time during holiday seasons. Costs for shipping may be adjusted on our website without notice, due to fuel surcharges and costs set forth by Federal Express.

Q.    How does Prairie Harvest ship perishable products?
A.    Items are shipped frozen packed with gel ice packs in a double-strength corrugated shipping container lined with foam. A foam lid is placed on top along with our latest product list.  Every order is hand-packed for a safe journey in the insulated container with an appropriate number of gel ice packs and/or dry ice.

Q.    How soon can I expect my order to arrive?
A.    All perishable items are shipped via Federal Express on Monday, Tuesday and Wednesday for Overnight or 2nd Day delivery. If an order is placed before noon MST, it will be shipped the same day. If you place your order on Friday, it will be shipped on Monday. We will send you an email with tracking information, once your order has been shipped.

Q.    Do I need to sign for my package?
A.    Since all of our high quality products are perishable and we can not risk them sitting at a courier facility overnight, all orders are delivered without requiring a signature. Sometimes it is best to have your order delivered to your workplace to ensure safe arrival and immediate placement in a cool place or refrigerator.

Q.    What should I do with my order after it arrives?
A.    To ensure your satisfaction, please follow these guidelines upon receipt of your order:
Unpack immediately. Most of our items are packed frozen, so your order should be unpacked immediately after the order arrives. Don't be alarmed if the product shows evidence of slight thawing or if the ice packs have begun to thaw. As long as the product feels refrigerator cold to touch, there is no loss in quality. The product can be placed into the refrigerator to thaw or place them in your freezer for use at a later date.

Q.    I don't think my order arrived in good condition...what should I do?
A.    If the package is damaged or torn, please bring it to the attention of the Federal Express delivery person immediately.  If the box was signed for and it was properly stored upon receipt, the items should not be diminished.  Each item you have ordered is shipped frozen with a proper number of gel ices packs or is shelf-stable and does not require chilling or refrigeration.  

     If you believe a problem still exists with a product, please e-mail our customer help desk at info@prairieharvest.com

Q.    How do I know how much meat to order for each person I plan to serve?
A.    The following portion sizes can be used as a guideline:

A 4-6 oz. serving is suitable for for those with small appetites or for a light lunch, breakfast accompaniment or appetizer portion per person.    
A 6-8 oz. serving is suitable for for those with average appetites per person.
A 8-12 oz. serving is suitable for for those with large or hearty appetites per person.

Q.    What method is best to defrost frozen meat or poultry?
A.    Meat, fish & fowl are best non-nuked (microwave defrosted).

Q.    Help!  I've never cooked ______________ (insert any product you ordered in the blank)...how should I prepare it?
A.    We know you may be venturing into uncharted cooking territory.  Think of this as an adventure for your taste buds!  Happily, most of the products we feature benefit from easy, simple cooking methods.

     We also have an alliance with Chef2Chef.com.  Their site is a winner - great for beginning, amateur and professional chefs alike!  They have a database of over 280,000 recipes from which to choose.  That's why we feature an easy-click over button to the Chef2Chef site...so you have a ready solution to ease any recipe challenges you might face.

Our Guarantee

There are many companies who do more than an adequate job of providing on-time delivery, great quality and a guarantee to backup the products they offer.  We aspire to do more. 
Prairie Harvest has been serving the needs of restaurants, resorts, ranches and individuals like you for over seven years.  We've been in the food industry for more than twenty years.  By realizing you desire the same thing as all our customers -- satisfaction -- we plan to see you at our site again and again.  If you (or the recipient of your gift) is not satisfied, send us an e-mail detailing the reason for the dissatisfaction immediately upon receipt (and no later than 24 hours from the time the package was received).  We will follow up during normal business hours to determine a positive course of action.  

We cannot accept responsibility for incorrect addresses and/or damages to product on regular shipments or gift shipments left outside with purchaser's or recipients' authorization.  

In the event of inclement weather and/or natural disaster, it is possible your delivery may be restricted or impaired.  We cannot assume responsibility in these instances. 

We do however stand behind our product!

In the very unlikely event that you are not satisfied with your items or the product arrives damaged, you must contact our Harvest-Help Dept. immediately.  You must save all boxes and packing materials, maintain the product in your refrigerator or freezer (as appropriate) pending the resolution of the problem.  Please do not return any item to Prairie Harvest without prior authorization from our customer service department. 
Still have questions or need assistance?  

Customer service: info@prairieharvest.com